Your customers want to be kept informed about their relationship with you. They need to be able to manage their online account, track their orders and interact with your eCommerce store quickly and easily.
Managing their account is easy. Customers can do the following:
Give your customers the choices they want to self manage themselves. This will also reduce the amount of administration you need to do.
Every customer wants to see their order history, including the quantities of items bought, pricing and any discounts. A full history is retained so customers can go back and check orders they made at any point in the past.
If order tracking is enabled then your customers can see the current status of their order and any comments you have added regarding the order.
As the order progresses (payment received, shipped etc) emails are automatically sent and your customers are always kept up to date and know that their products will be with them soon.
Logged in customers can view a list of their saved shopping baskets. They can load any of these saved baskets so that they can shop in an instant.
The wish list lets customers prepare a list of items that they can then make available to friends and relatives. This is perfect for wedding lists, children's Christmas presents and other such occassions.
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